Marjo Kaisser Ong
Community Manager
Available NowI have over four years of experience in the gaming industry, focusing on player support, community management, and moderation. My work has involved assisting players with account issues, in-game concerns, and general inquiries through email, live chat, and community platforms.
I have experience managing and engaging online communities, particularly on Discord, where I handled daily interactions, moderation tasks, and member engagement. I also supported community activities such as events, discussions, and feedback collection to help maintain an active and positive environment.
In addition, I have worked with ticketing systems such as Helpshift to manage and resolve player concerns efficiently, including investigating issues, documenting cases, and escalating when necessary. I am comfortable handling high volumes of interactions while maintaining clear, professional communication.
Overall, my experience has strengthened my skills in communication, problem-solving, multitasking, and building strong online communities, with a strong focus on improving user experience and engagement.
Cavite, Philippines6h/week Project PlanningCommunity Management