Marjo Kaisser Ong

About

I have over four years of experience in the gaming industry, focusing on player support, community management, and moderation. My work has involved assisting players with account issues, in-game concerns, and general inquiries through email, live chat, and community platforms. I have experience managing and engaging online communities, particularly on Discord, where I handled daily interactions, moderation tasks, and member engagement. I also supported community activities such as events, discussions, and feedback collection to help maintain an active and positive environment. In addition, I have worked with ticketing systems such as Helpshift to manage and resolve player concerns efficiently, including investigating issues, documenting cases, and escalating when necessary. I am comfortable handling high volumes of interactions while maintaining clear, professional communication. Overall, my experience has strengthened my skills in communication, problem-solving, multitasking, and building strong online communities, with a strong focus on improving user experience and engagement.

Skills

Experience