Senior Customer Service Specialist and Technical Support Specialist
I have over 4 years of experience in customer service, mainly handling B2B non-voice support and retail accounts. In my previous role at HCL Technologies, I worked closely with business clients, assisting them through email with equipment deployment, scheduling installations, and making sure everything was delivered and set up properly. I also did follow-ups to ensure everything was working well and that clients were satisfied. I also handled employee concerns and operations support for a retail account, where I managed sensitive issues like complaints, delivery concerns, and basic technical support. This helped me become more detail-oriented, organized, and careful when handling confidential information. I’m used to working in a fast-paced environment, multitasking, and communicating clearly with different types of people. I’m reliable, easy to work with, and always willing to learn. I take pride in making sure tasks are done properly and that I’m able to help both customers and the team.
HCL Technology
I have over 4 years of experience in customer service, mainly handling B2B non-voice support and retail accounts. In my previous role at HCL Technologies, I worked closely with business clients, assisting them through email with equipment deployment, scheduling installations, and making sure everything was delivered and set up properly. I also did follow-ups to ensure everything was working well and that clients were satisfied. I also handled employee concerns and operations support for a retail account, where I managed sensitive issues like complaints, delivery concerns, and basic technical support. This helped me become more detail-oriented, organized, and careful when handling confidential information. I’m used to working in a fast-paced environment, multitasking, and communicating clearly with different types of people. I’m reliable, easy to work with, and always willing to learn. I take pride in making sure tasks are done properly and that I’m able to help both customers and the team.