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Josephine May Lucas
Senior Customer Service Specialist and Technical Support Specialist
San Mateo , PhilippinesAsia/Manila50h/week$55k
About
I have over 4 years of experience in customer service, mainly handling B2B non-voice support and retail accounts. In my previous role at HCL Technologies, I worked closely with business clients, assisting them through email with equipment deployment, scheduling installations, and making sure everything was delivered and set up properly. I also did follow-ups to ensure everything was working well and that clients were satisfied. I also handled employee concerns and operations support for a retail account, where I managed sensitive issues like complaints, delivery concerns, and basic technical support. This helped me become more detail-oriented, organized, and careful when handling confidential information. I’m used to working in a fast-paced environment, multitasking, and communicating clearly with different types of people. I’m reliable, easy to work with, and always willing to learn. I take pride in making sure tasks are done properly and that I’m able to help both customers and the team.
Skills
Technical SupportVirtual AssistantCRMTravel BookingCS SalesforceCalendar ManagementCustomer SupportCustomer SuccessEmail SupportEmail ManagementLive Chat SupportExecutive AssistantAccount ManagementIntercomGoogle WorkspaceClient RelationsPhone SupportMicrosoft Office
Experience
Senior Customer/Technical Support Specialist
HCL Technology
May 2021 - Jan 2026
I have over 4 years of experience in customer service, mainly handling B2B non-voice support and retail accounts. In my previous role at HCL Technologies, I worked closely with business clients, assisting them through email with equipment deployment, scheduling installations, and making sure everything was delivered and set up properly. I also did follow-ups to ensure everything was working well and that clients were satisfied. I also handled employee concerns and operations support for a retail account, where I managed sensitive issues like complaints, delivery concerns, and basic technical support. This helped me become more detail-oriented, organized, and careful when handling confidential information. I’m used to working in a fast-paced environment, multitasking, and communicating clearly with different types of people. I’m reliable, easy to work with, and always willing to learn. I take pride in making sure tasks are done properly and that I’m able to help both customers and the team.