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John Roy Vibar
Administrative & Back-Office Professional | Virtual Assistant
Caloocan City, PhilippinesAsia/Manila40h/week$5/hr
About
Hi I'm Roy, a detail-oriented and dependable back-office professional with over three years of BPO experience in customer service and administrative support. I'm well-versed handling data entry, processing, documentation, and other back-office tasks that keep operations running efficiently and accurately. I thrive in remote, phone and non-phone work environments where focus and precision matter. I'm comfortable working with international clients, following structured workflows, and delivering consistent results - whether it's managing administrative tasks or supporting day to day business operations. On top of my back-office background, I also have skills in scriptwriting, social media management and video editing, which makes me a flexible team member for clients who occasionally need content support as well. If you're looking for someone reliable organized, and easy to work with - I'd love to be part of your team.
Skills
ZendeskEmail SupportLive Chat SupportCRMEmail ManagementData EntryMicrosoft OfficeVirtual AssistantCopywritingVideo Editing
Experience
Transaction Processing Associate
Concentrix
Feb 2024 - Mar 2026
Processed and validated car loan applications while performing back-office functions such as data entry and record management; handled sensitive and confidential client documents with accuracy, ensuring compliance with UK financial regulations and strict data protection standards.
Customer Service Representative
Concentrix
Aug 2023 - Jan 2024
Assisted cardholders with inquiries on billing, payments, credit limits and account transactions. Also, supported customers in resolving disputes and fraud-related concerns while ensuring compliance with security protocols.