Kristiana Marie Guisadio

Promoted to this position in recognition of performance and contributions Designed and revamped processes to improve efficiency and consistency Actively engaged with participants through Slack channels, email, and Zoom sessions Collated participant feedback to identify areas for process improvement Hosted weekly/biweekly sessions (Candidate Office Hours) to answer questions, provide feedback, and share updates on the client pairing process Created SOPs and developed systems to ensure organization and efficiency of CM processes Reviewed OBW notes to identify opportunities for recommending and coordinating upskill training for software tools and other relevant areas Built and nurtured a community where candidates feel supported and have a safe space for communication