Available Now

louis Dengyel Moya

System Engineer

Bacoor, PhilippinesAsia/Manila40h/week$30k

About

I provide timely and effective technical support across hardware, software, network, and system environments. I troubleshoot and optimize systems with a strong focus on reliability, communication, and customer service. I also enjoy applying automation and AI-assisted workflows to improve IT operations.

Skills

Customer SupportTechnical SupportGoogle CloudReact3D DesignWeb DesignFigmaGoogle WorkspaceMicrosoft OfficeEmail ManagementFacebook LiveLive StreamingOBS StudioPodcast ProductionTwitch Streaming

Experience

System Engineer

IT By Design

Sep 2025 - Jan 2026

Administered Office 365 and Entra ID for 500+ users, maintaining 99.9% uptime and full compliance with security policies. Managed end-to-end user lifecycle using PowerShell scripting to automate onboarding/offboarding for 500+ users, improving efficiency by 90%. Handled ServiceNow, ConnectWise Manage, Automate, and Service Manager tickets, ensuring timely resolution of high-priority incidents. Resolved Level 1-2 issues across Windows 10/11, Microsoft 365, networking, and BitLocker, minimizing user downtime. Led rollout of Multi-Factor Authentication (MFA) across the organization, reducing unauthorized access incidents by 40% within one quarter.

Service Desk Analyst

DXC

Jan 2022 - Sep 2025

Quick Info

Location: Bacoor, Philippines
Availability: Available Now
Hours/Week: 40h
Timezone: Asia/Manila
Expected Rate: $30k

Resolved an average of 60+ technical tickets per week while maintaining a 98% customer satisfaction rating. Diagnosed and escalated complex infrastructure issues, improving resolution time for high-priority incidents. Delivered consistent client support by maintaining clear communication and rapid response times, strengthening client relationships. Maintained SLA compliance by prioritizing critical incidents and ensuring timely ticket closure.