IT Engineer Support 1/2
Hi, I’m Luc. I work in IT managed services, focusing on monitoring systems, resolving alerts, and supporting daily operations. This has helped me develop strong problem-solving skills and the ability to stay calm under pressure. I’m proactive, reliable, and always looking to improve, both in fixing issues and preventing them. I also value clear communication and teamwork, especially in fast-paced environments. Overall, I’m someone who’s committed to learning and delivering consistent, high-quality work.
TGT Global
- This is an IT MSP Role for CETech which is my client based from Rochester, NY, USA. - Provide enterprise-level IT support for Microsoft 365 environments including Exchange Online, Teams, and mailbox administration. - Manage user access, permissions, and shared mailbox configurations in Microsoft 365 and Entra ID. - Troubleshoot Outlook, authentication, mailbox permissions, and email delivery issues for internal and external users. - Handle incident and service requests using IT ticketing systems while ensuring SLA compliance. - Assist with email security, compliance, and access control troubleshooting. - Support system performance investigations and collaborate with infrastructure teams to resolve complex technical issues.
Kyndryl Philippines, Inc.
- Administer Windows Server environments (2012, 2016, 2019 & 2022), handling installation, configuration, and user account management via Active Directory. - Monitor system performance using SolarWinds, VMware, and Ivanti, ensuring uptime and rapid response to alerts. - Troubleshoot and resolve issues across hardware, software, and network systems; manage security updates and patch deployments. - Perform regular system backups, support disaster recovery planning, and maintain compliance with security standards. - Document system configurations, procedures, and generate performance and audit reports. - Collaborate with IT teams on infrastructure upgrades, migrations, and incident resolution.
Kyndryl Philippines, Inc.
- Managed incident, service, and change requests using ManageEngine and AD Manager. - Delivered first-level support and conducted onsite troubleshooting for clients. - Tracked ticket progress, sent stakeholder notifications, and maintained incident documentation. - Produced weekly and monthly performance reports.
Kyndryl Philippines, Inc.
- Provided Tier 1/2 technical support for hardware, software, and access related issues. - Maintained user accounts, access permissions, and device setups. - Delivered internal user training and created documentation for knowledge sharing. - Assisted with system maintenance and coordinated deployments. Created and maintained detailed knowledge base articles and helpdesk documentation for both end-users and team members to streamline processes and improve efficiency.
IBM Philippines
Key Responsibilities: Hardware Management: - Troubleshooting, maintaining, and managing IBM's hardware devices (servers, storage, networking equipment, etc.). - Software Installation and Configuration: - Installing, configuring, and updating IBM software solutions on various devices and cloud environments.
TaskUs PH
- Provided multi-channel customer support via phone, email, and chat. - Assisted with technical issues, product inquiries, and case resolution using CRM tools. - Collaborated with internal teams to address complex concerns and improve customer satisfaction. - Met key performance metrics, including resolution time and customer satisfaction ratings. - Supported onboarding and product training for new clients.