Hi, I’m Luc. I work in IT managed services, focusing on monitoring systems, resolving alerts, and supporting daily operations. This has helped me develop strong problem-solving skills and the ability to stay calm under pressure.
I’m proactive, reliable, and always looking to improve, both in fixing issues and preventing them. I also value clear communication and teamwork, especially in fast-paced environments.
Overall, I’m someone who’s committed to learning and delivering consistent, high-quality work.
Skills
Client RelationsCustomer Support
Experience
IT SUPPORT ENGINEER 1
TGT Global
Current
Sep 2025 - Present
- This is an IT MSP Role for CETech which is my client based from Rochester, NY, USA.
- Provide enterprise-level IT support for Microsoft 365 environments including Exchange Online, Teams, and mailbox administration.
- Manage user access, permissions, and shared mailbox configurations in Microsoft 365 and Entra ID.
- Troubleshoot Outlook, authentication, mailbox permissions, and email delivery issues for internal and external users.
- Handle incident and service requests using IT ticketing systems while ensuring SLA compliance.
- Assist with email security, compliance, and access control troubleshooting.
- Support system performance investigations and collaborate with infrastructure teams to resolve complex technical issues.
WINDOWS SYSTEM ADMINISTRATOR
Kyndryl Philippines, Inc.
Feb 2025 - Aug 2026
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Quick Info
Location
Pasig City, Philippines
Availability
Open to Offers
Hours/Week
4h
Timezone
Asia/Manila
Expected Rate
$600/hr
- Administer Windows Server environments (2012, 2016, 2019 & 2022), handling installation, configuration, and user account management via Active Directory.
- Monitor system performance using SolarWinds, VMware, and Ivanti, ensuring uptime and rapid response to alerts.
- Troubleshoot and resolve issues across hardware, software, and network systems; manage security updates and patch deployments.
- Perform regular system backups, support disaster recovery planning, and maintain compliance with security standards.
- Document system configurations, procedures, and generate performance and audit reports.
- Collaborate with IT teams on infrastructure upgrades, migrations, and incident resolution.
SERVICE DESK ANALYST
Kyndryl Philippines, Inc.
Feb 2024 - Feb 2025
- Managed incident, service, and change requests using ManageEngine and AD Manager.
- Delivered first-level support and conducted onsite troubleshooting for clients. - Tracked ticket progress, sent stakeholder notifications, and maintained incident documentation.
- Produced weekly and monthly performance reports.
TECHNICAL SUPPORT SPECIALIST
Kyndryl Philippines, Inc.
Sep 2021 - Feb 2024
- Provided Tier 1/2 technical support for hardware, software, and access related issues.
- Maintained user accounts, access permissions, and device setups. - Delivered internal user training and created documentation for knowledge sharing.
- Assisted with system maintenance and coordinated deployments. Created and maintained detailed knowledge base articles and helpdesk documentation for both end-users and team members to streamline processes and improve efficiency.
Devices Support (Intern)
IBM Philippines
Dec 2019 - Mar 2020
Key Responsibilities:
Hardware Management:
- Troubleshooting, maintaining, and managing IBM's hardware devices (servers, storage, networking equipment, etc.).
- Software Installation and Configuration:
- Installing, configuring, and updating IBM software solutions on various devices and cloud environments.
CUSTOMER SERVICE REPRESENTATIVE
TaskUs PH
Jan 2018 - Aug 2018
- Provided multi-channel customer support via phone, email, and chat. - Assisted with technical issues, product inquiries, and case resolution using CRM tools.
- Collaborated with internal teams to address complex concerns and improve customer satisfaction.
- Met key performance metrics, including resolution time and customer satisfaction ratings.
- Supported onboarding and product training for new clients.
Open to OffersCurrent