Customer Service Associate | Accessioner | Order Entry
Detail-oriented professional with 5+ years of experience supporting insurance and healthcare teams. Experienced in reviewing policies, verifying insurance coverage, preparing compliance documentation, and handling large amounts of data with accuracy. Background includes property and liability insurance, dental and medical insurance verification, and laboratory accessioning. Known for staying organized, maintaining accurate records, and communicating clearly with providers and patients.
Rocky Mountain Laboratories
Performed high-volume data entry for laboratory test orders, 80-100 per day. Tracked incoming faxes and emails from providers and medical facilities containing lab requests. Verified patient and test information before accessioning into the system. Maintained organized records to ensure accurate laboratory processing and reporting.
RR Donnelley
Reviewed property and general liability insurance policies, endorsements, and applications for accuracy and compliance. Identified discrepancies between policies and inspection reports and escalated issues for correction. Sent compliance recommendation emails to agents and clients and conducted follow-ups when necessary. Maintained and updated large volumes of policy and client data in internal systems. Ensured data integrity and documentation accuracy in company databases. Underwriting systems (e.g., Agency Information Manager, ImageRight, Outlook)