Charloid Olivay

About

I help businesses reduce manual work by building practical automation systems for lead handling, customer follow-up, support workflows, and store operations. My background is in IT operations and problem management, which means I approach automation with structure, reliability, and process discipline — not just tool setup. I can help with: • lead qualification workflows • automated follow-up systems • FAQ and support escalation automation • Facebook-first inquiry flows • Google Sheets / Forms / Make-based process automation • Shopify store support, product listing, and catalog organization I build systems that are simple, usable, and easy to maintain. Recent portfolio work includes: • Real Estate Lead Qualification Assistant • Dental Follow-Up Automation System • Dental FAQ & Support Escalation Assistant • Shopify Store Support & Catalog Management If you need someone who can think through the process, build the workflow, and keep it practical, I’d be happy to discuss your project.

Skills

Experience