Process Associates and Account Consultant
Experienced Financial Services Specialist with over one year and nine months of expertise in banking operations, debt collection, and customer service. Proven track record in managing high-volume data entry, negotiating payment plans, and resolving complex client issues while maintaining strict regulatory compliance. Adept at streamlining process management and enhancing client interactions to meet organizational performance targets.
Genpact
In my role as a Process Associate, I managed a combination of core banking operations and direct customer service, ensuring the accurate processing of high-volume financial transactions. I served as a primary point of contact for clients, resolving complex banking issues and providing detailed information on various financial products while maintaining a strict focus on efficiency and regulatory compliance. My daily responsibilities required a high level of precision in data entry and a consistent commitment to meeting the operational standards of the institution.
Sutherland
As an Account Consultant at Sutherland, I specialized in managing overdue accounts for Credit One Bank, utilizing professional communication to negotiate structured payment plans with customers. I was responsible for resolving account-related disputes and ensuring that all collection activities strictly adhered to financial regulations to meet specific performance and recovery targets. This position allowed me to leverage my analytical skills to maintain rapport with clients while effectively facilitating debt recovery.