John Erick Primavera

About

I am a results-driven Training and Development professional with a strong background in customer service, banking operations, and organizational development. With years of experience across technical support, customer experience, and financial services, I have developed a deep understanding of how to build high-performing teams and drive continuous improvement. My expertise lies in designing and delivering impactful training programs, enhancing operational processes, and supporting performance management initiatives. I am passionate about empowering individuals through learning, helping teams adapt to change, and contributing to business growth through strategic development initiatives. Throughout my career, I have led training programs, supported digital transformation efforts, and collaborated with cross-functional teams to improve productivity and service quality. I am also a Six Sigma Yellow Belt practitioner, bringing a data-driven approach to problem-solving and process optimization. Beyond my corporate experience, I actively contribute to community development as a volunteer consultant and executive director, advocating for inclusive programs and opportunities. I thrive in dynamic environments where innovation, collaboration, and continuous learning are valued. I am always open to connecting with professionals and organizations that share the same passion for growth, impact, and excellence.

Skills

Experience