Training and Development Officer
I am a results-driven Training and Development professional with a strong background in customer service, banking operations, and organizational development. With years of experience across technical support, customer experience, and financial services, I have developed a deep understanding of how to build high-performing teams and drive continuous improvement. My expertise lies in designing and delivering impactful training programs, enhancing operational processes, and supporting performance management initiatives. I am passionate about empowering individuals through learning, helping teams adapt to change, and contributing to business growth through strategic development initiatives. Throughout my career, I have led training programs, supported digital transformation efforts, and collaborated with cross-functional teams to improve productivity and service quality. I am also a Six Sigma Yellow Belt practitioner, bringing a data-driven approach to problem-solving and process optimization. Beyond my corporate experience, I actively contribute to community development as a volunteer consultant and executive director, advocating for inclusive programs and opportunities. I thrive in dynamic environments where innovation, collaboration, and continuous learning are valued. I am always open to connecting with professionals and organizations that share the same passion for growth, impact, and excellence.
Bridge of Hope Advocates Inc
Oversee organizational strategy, partnerships, and program implementation, leading initiatives that promote advocacy, social impact, and community empowerment.
Foundation for These-Abled Persons Inc
Provided strategic support on programs and initiatives focused on empowering persons with disabilities, contributing to community development and inclusive practices.
Tonik Digital Bank
Led end-to-end training initiatives, developed learning frameworks, conducted assessments, and collaborated with stakeholders to drive employee performance and organizational growth.
Tonik Digital Bank
Designed and delivered training programs for new hires and existing employees, focusing on product knowledge, customer service skills, and performance improvement.
Tonik Digital Bank
Handled customer inquiries across multiple channels, resolved account-related concerns, and ensured seamless customer experience in a fast-paced digital banking environment.
iFive Global
Coordinated with healthcare providers to obtain and verify medical records, ensuring accuracy, compliance, and timely processing to support insurance and claims operations.
Results Q-Plaza
Assisted customers with technical concerns related to cable and internet services, resolved service issues, and identified opportunities to upsell products and enhance customer experience.
Minacs Philippines
Handled inbound customer inquiries, processed orders, and executed retention strategies to reduce cancellations. Delivered sales through upselling and cross-selling while maintaining strong customer relationships.
Teletech Cainta
Provided technical assistance and customer support for internet and telecom services, resolving connectivity issues, troubleshooting devices, and ensuring high customer satisfaction through effective communication.