Maria Lourdes Bunao

About

I am Maria Lourdes Bunao, a dedicated Customer Service professional with solid experience supporting both healthcare and ride-sharing accounts. What makes me qualified for this particular position is my previous role as a Senior Associate at R1 RCM, where I assisted patients in scheduling diagnostic procedures such as X-rays, MRIs, and ultrasounds, handled breast health concerns, and provided guidance on exam preparation and facility inquiries. I also worked at Telus as a Customer Support Representative and was promoted to Subject Matter Expert, where I managed fare inquiries, earnings disputes, and escalations while collaborating with the team to improve processes and meet performance metrics. Prior to that, I was a Customer Care Representative at Alorica, assisting customers with health insurance inquiries, explaining coverage and policy stages, scheduling vaccinations, resolving billing concerns, and escalating complex issues appropriately. The skills I possess that make me a strong candidate for this role include strong communication, problem-solving, and customer engagement skills, along with the ability to handle escalations, multitask effectively, and work collaboratively to deliver excellent service and ensure customer satisfaction. I am currently looking for a job opportunity that suits my experience and allows me to further apply and develop my skills in customer service.

Skills

Experience