Registered Nurse
Registered Nurse, Claims Specialist, Medical Records Reviewer, Customer Support, ESL Teacher
Medical Tattooing Billing Services
• Ensured compliance in medical record audits, consistently reducing documentation errors. • Improved billing accuracy by identifying and correcting inconsistencies. • Streamlined review workflows to enhance turnaround time and efficiency.
Crawford & Co
• Conducted utilization reviews with high accuracy in medical necessity determinations. • Collaborated with interdisciplinary teams to resolve cases within required timelines. • Strengthened departmental compliance through adherence to SOPs and policies. • Applied evidence-based guidelines to minimize case escalations.
Teletech
• Delivered professional support across phone, email, and chat, maintaining strong satisfaction ratings. • Retained customers by providing proactive solutions and resolving billing concerns. • Mentored new hires, improving team productivity and onboarding efficiency. • Streamlined inquiry resolution processes to enhance customer experience.
Box English
• Taught English lessons that improved student proficiency and confidence. • Designed interactive lessons to increase engagement and retention. • Provided personalized feedback to strengthen communication skills. • Adapted teaching methods for diverse learners, earning positive feedback.
Buenavista Emergency Hospital
• Delivered safe and compassionate care while adhering to hospital protocols. • Assisted in surgeries and deliveries, supporting smooth recovery outcomes. • Educated patients and families to improve treatment adherence. • Coordinated care with interdisciplinary teams to reduce readmissions.