Senior Customer Advocate
Customer Support Professional with 3+ years of experience supporting customers across SaaS, e-commerce, telecommunications, hospitality, and freelance environments. With a proven track record of exceeding KPIs and delivering excellent customer experiences.
Boldr PH
Delivered multi-channel customer support for an e-commerce account, resolving subscription, account, and order-related concerns while regularly achieved 100% QA and CSAT scores. Served as a resource for teammates by providing guidance on complex or unfamiliar cases and sharing best practices to support team performance.
Boldr PH
Provided technical and billing support for a global SaaS elearning platform, achieving 96% customer satisfaction and a 99% SLA. Developed innovative solutions for complex access issues.
Boldr PH
Managed customer inquiries across email and chat for an ecommerce account, resolving product, order, return, and refund concerns while maintaining a positive shopping experience and fostering customer loyalty.
TaskUs
Supported Shopify merchants across email and chat to build relationships and boost sales by applying marketing strategies and offering personalized support for business growth. Also assisted in their billing concerns and other inquiries.
Provided freelance services in content writing, data management, and social media support. Created researchdriven film reviews, ensured data accuracy for fast-food businesses, and enhanced brand visibility and customer engagement through social media management for local coffee shops.
Quantrics Enterprises Inc.
Managed a telco account handling billing inquiries and technical troubleshooting via phone support. Provided guidance on account management and service upgrades, and coordinated with field technicians to dispatch on-site visits for residential service issues.
Transcom
Supported a logistics account by assisting customers with inquiries and concerns regarding their shipments. Investigated shipping issues and delivery discrepancies, coordinating with relevant teams to ensure timely resolution.