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Julius Eduard Capili
Chat Support Specialist
Mandaluyong City, PhilippinesAsia/Manila8h/week$28k
About
Support and Fraud Specialist with over five years of experience in customer service, technical support, and fraud prevention. He has a strong background in handling customer inquiries, resolving account issues, and ensuring secure transactions through chat-based support. Skilled in troubleshooting hardware and software, as well as using platforms like Salesforce and Zendesk, he combines technical expertise with effective communication and critical thinking.
Skills
Technical SupportCustomer SupportCRMContent CopywritingData EntryEmail ManagementExecutive AssistantMicrosoft OfficeVirtual AssistantRisk ManagementClient RelationsCS SalesforceEmail SupportHelp DeskLive Chat SupportAccount ManagementZendesk
Experience
Proctor
DDC Manila
Apr 2025 - Jan 2026
Monitors online exams in real time, using video, audio, and screen tracking to ensure students follow testing rules and prevent cheating
Chat Support Specialist
Concentrix
Nov 2021 - Jan 2024
Live Chat Customer service, technical support, and fraud prevention.