Administrative Support and Customer Service Specialist
A dedicated professional with experience in banking and telecommunications, specializing in customer service, sales, and operational support. Holding a degree in Information Technology, with the ability to deliver strong results for eCommerce businesses, and seeking to maximize productivity on a virtual assistant platform by effectively applying my professional experience and technical skills, including editing, graphic design, and drawing.
RCBC
Customer Service (CS) Assist customers with inquiries, resolve issues, explain bank products and ensure a positive customer experience. Teller Process daily customer transactions such as deposits, withdrawals, fund transfers and bill payments accurately. Cash Handling Receive, count, verify and balance cash while following bank policies to ensure accuracy and security. Inventory Manage and track banking supplies and ensure proper documentation and control. Account Opening Open new customer accounts by verifying documents, entering data and explaining account features and requirements. Partial Audit Review selected transactions, cash balances and records to ensure compliance with bank procedures and accuracy.
Globe Telecommunication
Sales and Customer Service Assist customers with Globe products and services such as mobile plans, prepaid/postpaid subscriptions, device sales and promotions, while resolving service inquiries and ensuring customer satisfaction using AMDOCS CRM to ensure accurate and efficient customer support. Administrative Handle customer records, service applications, contract documentation, and system updates in compliance with Globe Telecom policies and procedures. Cashiering Process payments for bills, devices, and services accurately using Globe’s POS and billing systems while ensuring proper cash handling and end-of-day reconciliation.
Sky Cable Telecommunication
Cold Calling Conduct outbound calls to prospective customers to promote Sky Cable and broadband services, explain product features and generate new sales leads. Application Processing (ICMS System) Process customer applications accurately using the ICMS system, ensuring complete documentation, correct data entry and timely submission. Upselling and Cross-Selling Identify customer needs and recommend suitable upgrades, add-ons, and bundled cable and broadband products to maximize sales opportunities.