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Arlene Gianan
Virtual Assistant — Operations/Logistics
Caloocan, PhilippinesAsia/Manila8h/week$45k
About
Results-driven Virtual Assistant with hands-on experience in operations management, logistics coordination, and administrative support. Skilled in scheduling, dispatching, supplier negotiation, and document management. Proven ability to handle end-to-end operations independently, ensuring efficiency, cost control, and smooth daily workflows. Highly organized, detail-oriented, and capable of working in fast-paced environments.
Skills
Account ManagementClient RelationsConflict ResolutionCustomer SuccessEmail SupportCustomer SupportHelp DeskLive Chat SupportZendeskAdmin ResearchCalendar ManagementData EntryDocument PreparationEmail ManagementExecutive AssistantGoogle WorkspaceMicrosoft OfficeVirtual AssistantTravel BookingSpreadsheetsBookkeepingBudgetingFinance ExcelPayrollInvoicingB2B SalesNegotiationResource ManagementTeam Leadership
Experience
Virtual Assistant
Freelance
Mar 2019 - Present
- Assist clients with travel planning such as itinerary creation and bookings. - Manage flight booking, hotel booking and land transfers. - Handles booking of tours, packages and travel sim or pocket wifi. - Handles email and chat support for travel-related inquiries and requests. - Set visa appointments on customer’s behalf.
Operations Manager
iWerq Coworking Space
Aug 2021 - Oct 2024
- Oversees the day-to-day operation of the business. - Manage the ins and out of the business’ account. - Encode particulars for bookkeeping. - Maintain B2B client relationships.