Senior Associate, Systems Management
I am professional Technical Administrator with over 15 years' experience in handling multinational clients. My unique professional experience stems from years of providing excellent technical support, systems and network management/administration, performance and capacity Management, problem solving and building customer loyalty. Seasoned Technology Specialist with experience in systems and network administration, maintenance and end-user training. Skilled in constructing solutions to achieve program compatibility and conduct system upgrades and installations. Knowledgeable in managing complicated systems, including Microsoft operating systems, servers and specialized software. With 4 years’ experience in Power BI to generate interactive reports to help with the decision making.
Kyndryl Philippines Inc.
Has overall responsibility for verifying that there is adequate IT Capacity to meet required levels of service and for verifying that senior IT management is correctly advised on how to match Capacity and demand, and to confirm that use of existing Capacity is optimized. Verifies that there is sufficient capacity to meet service level targets. Keeps IT management informed about capacity needs. Provides capacity requirements for new or modified IT systems or services. Maintains an overall understanding of current service capacity and trends. Verifies that performance testing is carried out on new and modified IT services. Works to proactively provide sufficient IT capacity. Produces and maintains a Capacity Plan. Gains commitment for the proposed Capacity Plan, thereby assuring that the solution is acceptable and affordable. Verifies that capacity-related incidents and problems are addressed. Verifies the creation, maintenance, and use of a Capacity Management Information System (CMIS). Assesses the capacity impact of new Change Requests. Participates on the Change Advisory Board (CAB) as needed. Is responsible for monitoring IT capacity levels, comparing actual levels against targets, and addressing shortfalls. Carries out the Process Manager responsibilities for the Capacity Management process. Provides subject matter expertise to understand the impacts of proposed changes. Provides business or technical information. Provides recommendations to Change Assessors. Determines timing for tuning of system resources, and provides design recommendations to IT management and use of system resources to optimize their use. Verifies that awareness is maintained of new and emerging technologies. Implements Capacity Planning and Performance Analysis
Celerity LLC
Fault handling and escalation (identifying and responding to faults on Celerity Systems and networks, liaising with 3rd party suppliers, handling escalation through to resolution). Provisioning (IP assignment, core network configuration DNS setup, monitoring and graphing for co-location, Fiber lines). A server builds and installs application upgrades, network equipment build and installation. Maintaining hardware serial audits, writing custom monitoring plugins and configuring. Development of knowledge and skills pertaining network and system administration, particularly with regards to Celerity's own architecture and platforms. Managed day to day operations offshore with offices in Manila and Cagayan De Oro
CIM Technologies Inc
Supervises technical staffs that are responsible for computer and network operations. Assigns and coordinates work assignments and resolution of critical technical and procedural problems. Ensures acceptable levels of performance in network systems. This task involves a high degree of technical knowledge and effective management procedures within the Technical Services Team. Maintains technical and operational documentation in intranet. Oversees the development of Requests for Proposal (RFP and works with the purchasing department to negotiate vendor contract terms and conditions, service level agreements (SLA).
CIM Technologies Inc
Maintain high level systems and network documentation. Provide deployment and virtual environment post-sales support. Proactively monitor all company production systems and assist with reporting on operational metrics. Ensure that the company information security policies are enforced. Manage and Maintain Network Security using TrendMicro Antivirus. Monitor threats like viruses. Integration of Client applications to MSSQL Database. Windows Server 2003 Administration (Active Directory Management), add new user accounts, implement group policy settings. Configures workstations with existing operating systems: MS Win9X/ME/NT/2000/XP, MS Office 97/2000/XP/2003 applications, MS Windows NT/2000 and LINUX platform. Internet Explorer/Netscape/Mozilla browser, email client, installation and support. Supports MS Windows NT/2000/2003 Server network operating systems. Maintains and configures MS Exchange 2000/2003 server and POP3 email system. Configure TCP/IP, Ethernet, firewall, routers and switches. Responsible in setting up and managing network equipment like switches, routers, VPN etc. Structured cabling. Data network design, and business / system analysis skills. Responsible in server troubleshooting, performance tuning and administration. Provides support to Sales Department by conducting product demo. Maintains and troubleshoots basic PABX system. Manages multiple linked databases to include security, data safety and integrity, disaster recovery, and development and implementation of bulk data import/export procedures. Manages multiple servers, workstations, and laptops, ensuring proper integration of these components with existing computer systems. Plans and implements system security policy, to include firewalls, host and client access, file permissions, and user accounts. Conducts growth analysis and capacity planning, and develops capital and operating budget proposals. Provides on-call consulting advice and technical support to various users/client organizations regarding specific operational/applications issues. Designs and develops advanced methods and procedures for collecting, organizing, interpreting, and classifying data for input and/or retrieval. Researches, evaluates, purchases, installs, configures, and troubleshoots all hardware, peripherals, and equipment necessary to meet integrated systems objectives. Troubleshoots networks, systems, and applications to identify and correct malfunctions and other operational problems. Develops and implements various training and instruction programs for users on the use of operating systems, networking, applications, and databases. Maintains currency of knowledge with respect to relevant state-of-the-art technology, equipment, and/or systems. May lead or guide the work of other staff and/or students engaged in similar functions. Install and Maintain Linux IPCop Firewall (Web Filtering Solution) to enforce network usage policies to protect the company network from Malware on the Web. Block time wasting social media sites. Performs miscellaneous job-related duties as assigned.