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Dave Nemedez
Senior Associate, Systems Management
Pasig City, PhilippinesAsia/Manila40h/week$4k
About
I am professional Technical Administrator with over 15 years' experience in handling multinational clients. My unique professional experience stems from years of providing excellent technical support, systems and network management/administration, performance and capacity Management, problem solving and building customer loyalty. Seasoned Technology Specialist with experience in systems and network administration, maintenance and end-user training. Skilled in constructing solutions to achieve program compatibility and conduct system upgrades and installations. Knowledgeable in managing complicated systems, including Microsoft operating systems, servers and specialized software. With 4 years’ experience in Power BI to generate interactive reports to help with the decision making.
Skills
Data AnalysisBusiness IntelligencePower BIData ExcelAgileProject PlanningMicrosoft OfficeTechnical SupportPhone SupportLive Chat SupportCustomer SupportHelp DeskBusiness DevelopmentETLData Visualization
Experience
Senior Associate, Systems Management Specialist - Performance and Capacity Management
Kyndryl Philippines Inc.
Mar 2022 - Jun 2026
Has overall responsibility for verifying that there is adequate IT Capacity to meet required levels of service and for verifying that senior IT management is correctly advised on how to match Capacity and demand, and to confirm that use of existing Capacity is optimized. Verifies that there is sufficient capacity to meet service level targets. Keeps IT management informed about capacity needs. Provides capacity requirements for new or modified IT systems or services. Maintains an overall understanding of current service capacity and trends. Verifies that performance testing is carried out on new and modified IT services. Works to proactively provide sufficient IT capacity. Produces and maintains a Capacity Plan. Gains commitment for the proposed Capacity Plan, thereby assuring that the solution is acceptable and affordable. Verifies that capacity-related incidents and problems are addressed. Verifies the creation, maintenance, and use of a Capacity Management Information System (CMIS). Assesses the capacity impact of new Change Requests. Participates on the Change Advisory Board (CAB) as needed. Is responsible for monitoring IT capacity levels, comparing actual levels against targets, and addressing shortfalls. Carries out the Process Manager responsibilities for the Capacity Management process. Provides subject matter expertise to understand the impacts of proposed changes. Provides business or technical information. Provides recommendations to Change Assessors. Determines timing for tuning of system resources, and provides design recommendations to IT management and use of system resources to optimize their use. Verifies that awareness is maintained of new and emerging technologies. Implements Capacity Planning and Performance Analysis