Marc Lawrence Dimarucut

• Process and review customer account requests through email and internal systems. • Validate transaction details and ensure accuracy before completion. • Maintain complete and accurate documentation in CRM and back-office tools. • Ensure compliance with data privacy, security, and financial regulations. • Meet productivity, quality, and turnaround time targets in a back-office environment. • Collaborate with internal teams to resolve discrepancies and complete requests efficiently.

• Handled account-related requests requiring detailed review and accurate documentation. • Processed customer records and updates using CRM systems. • Ensured adherence to service-level agreements and quality standards. • Identified process gaps and escalated complex cases appropriately.