Senior Account Manager | Driving Client Success, Building Strong Relationships, Delivering Results
I’m a results-driven professional with a strong background in account management, client services, and operations leadership, passionate about helping businesses achieve growth through strategy, collaboration, and performance excellence. With years of experience managing key accounts in the telemarketing and client service industry, I’ve built a reputation for fostering long-term partnerships, driving operational efficiency, and delivering measurable results. I thrive on connecting with clients, understanding their goals, and aligning solutions that not only meet but exceed expectations. As a Senior Account Manager, I lead teams, oversee campaign operations, and provide data-driven insights to improve outcomes. My experience as an Operations Manager taught me the importance of process optimization, team development, and scalable business growth — including successfully launching new business lines and increasing team headcount by 75%. Certified in Lean Six Sigma (White Certified, Yellow Trained), I bring a continuous improvement mindset to every project I manage. Whether it’s building client trust, mentoring teams, or streamlining operations, I’m dedicated to creating meaningful impact and sustainable success. Let’s connect — I’m always open to conversations about client success, business growth, and operational excellence.
Skale Media
Managed and nurtured key client relationships, ensuring consistent communication and alignment of services with client objectives. Oversaw day-to-day campaign operations, coordinating with internal teams to deliver high performing and seamless project execution. Analyzed performance metrics and presented strategic recommendations to optimize results and maximize ROI. Led client meetings and business reviews to strengthen partnerships and identify new growth opportunities. Mentored and coached junior account managers to enhance team performance and service delivery. Collaborated cross-functionally with operations, sales, and strategy teams to drive client success and long-term retention.
HealthyBos Global
Developed client relation in delivering beyond expectation results. Weekly and Monthly business reviews with the clients and stakeholders. Strategic planning from hiring to production. SUGS setup and maintaining business reliability
TSA Philippines
Developed and implemented operational procedures to ensure quality standards are met. Monitored and improved efficiency in process, team performance, and customer service. Developed and maintained relation with clients to ensure satisfaction. Launched new businesses within the company and increased headcount by 75%
Sykes Philippines
Conducted regular performance reviews and coaching for the team members. Coordinated team activities and delegated tasks to ensure efficient project outcome. Created training materials and conducted group trainings on new process and updates. Lean Six Sigma (White - Certified, Yellow - Trained)