Virtual Assistant / Email Support / Customer and Technical Support / Remote Office Administrator
I am Business Administration Graduate and Lean Six Sigma Yellow Belt Certified with more than a decade of proven reliability in corporate operations. I am a veteran in Client Relations, Customer Service, Data Management, Remote Operations, and Technical Support, and experienced in Account Management, Process Improvement and Optimization, Procurement, and Purchasing.
Telus Digital (Telus International Philippines)
• Resolve concerns for Canada-based clients across internet, Android TV, and landline services using AI workflows. • Supported team lead/manager by tracking key performance indicators (KPIs) and project deliverables, driving consistent customer success, and team excellence. • Managed accurate documentation standards within the CRM and ITSM ticketing system for downstream trend data analysis and process improvement. • Recognized as a performer in the company through incentives and annual salary increases. • Working remotely from home since 2020.
Convergys Philippines Services Corporation
• Delivered assistance and resolution for US-based clients across internet, IPTV, and landline platforms. • Managed the end-to-end lifecycle of reports/tickets within the CRM and ITSM tools, from initial diagnosis and troubleshooting, to scheduling field technician dispatch and final resolution verification. • Mentored junior agents on “Best Practices/Known Methods” to sustain high-quality service delivery.
Maximum Solutions Corporation
• Worked as an Account Manager handling B2B clients for Architecture, Engineering, Construction (AEC), and Real Estate companies. • Analyzed client operations and budgets to identify and implement the most cost-effective product solutions. • Issued accurate price quotations based on client specifications and projected procurement needs.