Rich Kurt Lacre

As a Content Moderator, I reviewed and validated user-generated content to ensure compliance with platform guidelines and quality standards. I identified issues, monitored content trends, and escalated concerns when needed to maintain platform integrity. In addition to moderation tasks, I supported the team with task tracking, managing reports through Excel, organizing schedules using Google Calendar, and helping maintain workflow efficiency. This role strengthened my attention to detail, accuracy, organization, and ability to work independently in a fast-paced environment.

As a Customer Service Representative, I handled customer inquiries and resolved concerns through phone, chat, and email while ensuring accurate and timely support. I assisted customers with bookings, reservations, account-related concerns, and service requests, helping provide a smooth and positive customer experience. I maintained accurate customer records, coordinated with internal teams to resolve issues efficiently, and managed high-volume tasks while meeting performance and quality standards. Through strong communication, problem-solving, and attention to detail, I consistently delivered reliable service and was recognized as a consistent top-performing agent starting from my very first month on the job.