Professional
Friendly and customer-focused Customer Service Representative with 3 years of experience in telecommunications and healthcare accounts. Skilled in handling customer concerns, explaining technical and billing details, and resolving issues with patience and clarity. Known for strong multitasking, communication, and problem-solving abilities. Looking to bring excellent customer service skills to a dynamic and supportive team environment
Concentrix
• Explained copay, coinsurance, deductibles, coverage benefits, claims status, and other insurance details in simple and clear terms. • Assisted customers with sensitive healthcare account issues, ensuring accuracy and privacy compliance. • Coordinated with internal departments to resolve claim escalations and benefit inquiries. • Provided calm, empathetic support to members dealing with urgent or complicated healthcare concerns. • Maintained strong customer satisfaction through clear communication and problem solving.
Teleperformance
• Assisted customers with internet connection issues, modem troubleshooting, service interruptions, and account setup. • Handled billing-related questions, including payments, charges, plan upgrades, due dates, and refunds. • Guided customers through step-by-step technical processes, improving first-call resolution. • Maintained accurate documentation and case updates in the CRM system. • Consistently achieved performance metrics such as quality scores and customer satisfaction ratings.