Cyprus Dela Vega

• Explained copay, coinsurance, deductibles, coverage benefits, claims status, and other insurance details in simple and clear terms. • Assisted customers with sensitive healthcare account issues, ensuring accuracy and privacy compliance. • Coordinated with internal departments to resolve claim escalations and benefit inquiries. • Provided calm, empathetic support to members dealing with urgent or complicated healthcare concerns. • Maintained strong customer satisfaction through clear communication and problem solving.