Business Virtual Assistant | Team Leader
With seven years of diverse professional experience across roles such as Technical Support, Sales, Content Moderation, Video Analysis, Editing, Email/Chat/Phone Support, and Management, I bring a unique blend of analytical skills, problem-solving finesse, and adaptability. My proven track record showcases mastery across tasks and a commitment to excellence in dynamic work environments.
Freelance
● Managed client communications through a CRM Tool by responding to messages, sending follow-ups, and handling inactive clients with structured engagement protocols. ● Tracked and maintained client data in Google Sheets and the CRM, ensuring accurate records of contracts, packages, and renewal reminders. ● Supported new client onboarding by following standardized training and communication procedures for a smooth experience. ● Did some finance works for the company (Invoicing and Reconciling Payments)
ELECTROGUARD MONITORING INC
● Managed day-to-day tasks to achieve the team's goal by providing direction, motivation, and support while fostering a collaborative, positive work environment for team members. ● Delegated tasks, monitor performance, resolve conflicts, and ensure effective communication and resource management to drive productivity and continuous improvement to the team. ● Directly reports every progress to our VP of Operations in Dallas, Texas, while actively answering queries from our clients and property keyholders.
STEALTH MONITORING INC
● I conducted investigations into suspicious and criminal activities reported by our Monitoring Team, aiming to ascertain the entry and exit points utilized by individuals on our client's property. Send that footage to our clients via email. ● Tasked with serving as the Point of Contact (POC) for a shift, I meticulously review and ensure the quality of all deliverables from my colleagues before submission to clients.
Concentrix
● Aided teachers and working professionals in their application process to become associates of Pearson for upcoming exams. Addressed associates' inquiries regarding Training and Events, Payroll, HR, and other general concerns through phone calls, live chats, and email. ● Recognized as one of the top-performing agents, I earned accolades for consistently exceeding Key Performance Indicators (KPIs) every month. I was rewarded with multiple incentives in recognition of my outstanding performance
Concentrix
● Aided customers and resolved issues with their websites through live chat support. ● Aided customers seeking to purchase domains within our available plans. ● I excelled and emerged as one of the top trainees in my class for the position. Subsequently, I was chosen to assist colleagues who encountered challenges in resolving issues with customers' websites, showcasing my proficiency and willingness to contribute to the team's success.
Concentrix
● I investigated the authenticity of properties listed on our website and removed any fraudulent listings. I removed uploaded media and reviews that were not pertinent to the listed property. ● I was selected to take on a diverse range of responsibilities, including content reviews, media evaluations, and listing assessments, due to my proven ability to manage various tasks adeptly.
Hinduja Global Solutions
● Aided customers experiencing technical issues with their equipment from us through phone support. Aided customers in the process of placing their orders. ● Acknowledged as one of the standout trainees in the class, I was entrusted with the responsibility of supporting and guiding other new hires on the production floor.