Carl John Olores

● I conducted investigations into suspicious and criminal activities reported by our Monitoring Team, aiming to ascertain the entry and exit points utilized by individuals on our client's property. Send that footage to our clients via email. ● Tasked with serving as the Point of Contact (POC) for a shift, I meticulously review and ensure the quality of all deliverables from my colleagues before submission to clients.

● Aided teachers and working professionals in their application process to become associates of Pearson for upcoming exams. Addressed associates' inquiries regarding Training and Events, Payroll, HR, and other general concerns through phone calls, live chats, and email. ● Recognized as one of the top-performing agents, I earned accolades for consistently exceeding Key Performance Indicators (KPIs) every month. I was rewarded with multiple incentives in recognition of my outstanding performance

● Aided customers and resolved issues with their websites through live chat support. ● Aided customers seeking to purchase domains within our available plans. ● I excelled and emerged as one of the top trainees in my class for the position. Subsequently, I was chosen to assist colleagues who encountered challenges in resolving issues with customers' websites, showcasing my proficiency and willingness to contribute to the team's success.

● I investigated the authenticity of properties listed on our website and removed any fraudulent listings. I removed uploaded media and reviews that were not pertinent to the listed property. ● I was selected to take on a diverse range of responsibilities, including content reviews, media evaluations, and listing assessments, due to my proven ability to manage various tasks adeptly.

● Aided customers experiencing technical issues with their equipment from us through phone support. Aided customers in the process of placing their orders. ● Acknowledged as one of the standout trainees in the class, I was entrusted with the responsibility of supporting and guiding other new hires on the production floor.