Professional
Sola
Manage high-volume real-time customer interactions across subscription-based digital platforms. • Drive revenue growth through strategic upselling, cross-selling, and personalized engagement techniques. • Create retention strategies to boost customer lifetime value and repeat purchases. • Analyze engagement trends and customer behavior to optimize conversion messaging. • Maintain strict confidentiality and brand voice consistency across communications. • Consistently operate in a target-driven, performance-based remote environment.
concentrix
Handling inbound calls and chat support involves assisting customers with booking flights, answering inquiries, resolving issues, and providing excellent service through both voice and digital communication channels.
Foundever (Sitel Ph)
Handling the Mainline Healthcare account for the first 3 months, assisting and giving resolutions to customers' inquiries, and encountering issues or concerns with the product devices, as well as providing necessary troubleshooting assistance. ● Promoted to the Back Office (Support Team) that assists and answers inquiries via the company’s website and resolves issues that customers are having.