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Mervin Rae Yee
Virtual Assistant / Call Center Agent
Dasmariñas City, PhilippinesAsia/Manila8h/week$35k
About
A dedicated and adaptable professional with hands-on experience in both the maritime and BPO industries. Formerly served as an Engine Cadet on board, gaining technical knowledge in ship operations, machinery maintenance, and safety protocols. Transitioned to the BPO sector with experience in customer service and communication, demonstrating strong problem-solving skills and the ability to perform under pressure. Highly motivated, eager to be challenged, and open to exploring new roles and industries to broaden experience and grow professionally. I am now eager to explore opportunities in the Virtual Assistant field, where I can apply my skills in communication, organization, and task management to provide efficient support and contribute to business success.
Skills
CanvaClient RelationsAccount ManagementConflict ResolutionCRMCustomer SuccessCustomer SupportEmail SupportTechnical SupportZendeskPhone SupportCalendar ManagementData EntryEmail ManagementGoogle WorkspaceMicrosoft OfficeNotionVirtual AssistantSpreadsheetsDocument PreparationFinancial AnalysisAccounts Receivable
Experience
CSR
TaskUs - Tilt Finance
Feb 2026 - Present
Working as a Customer Support in a fintech company like Tilt involves assisting users with digital financial services, such as payments, transactions, and account-related concerns. The role requires clear and professional communication to help customers understand processes, resolve issues quickly, and ensure a smooth user experience. It also involves handling sensitive financial information, so maintaining accuracy, confidentiality, and security is very important.
CSR
Iqor - Metro by T-Mobile
Sep 2023 - Dec 2023
Assist customers with product inquiries, account management, and troubleshooting, providing excellent service to resolve issues and enhance customer satisfaction. Process customer orders, upgrades, and billing inquiries while ensuring accurate account updates and documentation. Educate customers on Metro by T-Mobile’s products, services, and promotions, helping them make informed decisions.