Available Now

Nicole Canlas

Customer Service Specialist

Mabalacat, PhilippinesAsia/ManilaNegotiable

About

Customer Service Specialist with over 5 years of experience in multi-channel support across phone, email, and live chat. Proven track record of delivering fast resolutions, maintaining a 98% customer satisfaction rating, and driving customer engagement through personalized recommendations and efficient troubleshooting.

Skills

CRMLive Chat SupportZendeskPhone SupportEmail SupportCustomer Support

Experience

Customer Service Specialist

Compass Experience Labs

Current

Jul 2021 - Present

- Handling a daily average of 25 to 30 calls, chats, and, emails with a monthly satisfaction survey rate of 98%. - Provided personalized product recommendations to enhance the shopping experience and strengthen client loyalty. - Processed phone orders with precision and attention to detail, ensuring a seamless ordering experience for customers. - Assisted with troubleshooting common issues and followed up to ensure resolution. - Recorded customer interactions and feedback in the CRM system for accurate tracking and analysis.

Retail Sales Associate

Armed Forces of the Philippines Commissary and Exchange Service

Jun 2020 - Jun 2021

Quick Info

Location: Mabalacat, Philippines
Availability: Available Now
Timezone: Asia/Manila
Expected Rate: Negotiable

- Operated the point-of-sale (POS) system to process payments, handle returns, and manage customer transactions, efficiently and accurately serving an average of 100 to 200 customers daily. - Answered customer inquiries regarding products, store policies, and services, delivering knowledgeable and helpful responses to enhance satisfaction. - Assisted in inventory management, including receiving shipments, conducting stock counts, and reporting low stock or product discrepancies to management. - Collaborated with team members to achieve sales targets, meet store goals, and maintain a positive team environment.