Available Now

Alliah Guzman

Customer Success Manager

Paranaque City, PhilippinesAsia/Manila30h/week$7/hr

About

Customer Success Manager experienced in SaaS client onboarding, building rapport, renewals, and retention. Focused on driving adoption and long-term customer success.

Skills

Account ManagementConflict ResolutionCustomer SuccessCRMEmail SupportData EntryEmail ManagementCS SalesforceClient RelationsProofreadingCanvaVideo EditingTranscriptionCustomer SupportLive Chat SupportSpreadsheetsB2B SalesCold CallingSales SalesforceTableau

Experience

Apr 2026 - Jan 1970

Customer Success Manager

Penbrother

Jan 2026 - Mar 2026

• Led end-to-end client onboarding at Penbrothers, coordinating with recruitment, HR, and operations to launch outsourced teams smoothly while setting clear success metrics and workflows. • Conducted cost analysis and workforce planning for client accounts, identifying cost- efficient staffing solutions while maintaining service quality and long-term client retention

Quick Info

Location: Paranaque City, Philippines
Availability: Available Now
Hours/Week: 30h
Timezone: Asia/Manila
Expected Rate: $7/hr

Video Introduction

Customer Success Manager

Sutherland Global Services

Aug 2024 - Jan 2026

Tenable • Focused on cybersecurity products, driving renewals, creating opportunities, and ensuring high client retention. • Managed weekly internal forecasting for renewals, providing a clear overview of upcoming revenue, and conducted QBRs to align client goals with product value. Ring Central • Had a strong day-to-day relationship with clients, ensuring high satisfaction and adoption of SaaS products. • Led renewals, cadence meetings, and QBRs to ensure continued client success and identify growth opportunities.

Associate Account Manager

Collabera Digital

Feb 2023 - Jun 2023

• Built relationship with C-level executives at client HQs to drive strategic SaaS partnerships and business growth. • Collaborated with cross-functional teams to expand the B2B pipeline and identify new revenue opportunities.

Account Manager

ADP

Jun 2022 - Oct 2023

• Managed client payroll accounts, ensuring compliance with employer and employee tax reporting. • Researched and defined US federal, state, and territorial tax requirements for clients.