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Charina Tasa Diaz
Outbound Team Leader Allstate Campaign(Auto,Home,Health Insurance) |Life Insurance Account Representative |Cold Calling Appointment Setter |CRM |Lead Qualification. Office Assistant
Davao City, PhilippinesAsia/Manila40h/week$400/hr
About
Dynamic and results-driven, with extensive experience in sales, and administrative support across multiple industries. Proven ability to lead teams, committed to continuous learning and professional development to enhance skills, optimize customer experience, and contribute to business success. Adept at creative problem-solving, multitasking, and fostering strong client relationships to ensure long-term success.
Skills
Email SupportData EntrySpreadsheetsEmail ManagementMicrosoft OfficeCalendar ManagementVirtual AssistantCold CallingB2C SalesLead GenerationOutbound SalesAccount ManagementPhone SupportCRM
Experience
Outbound Team leader (Auto and Home Insurance)
Six Eleven Global Services and Solution.
Oct 2018 - Jan 2026
• Oversee daily team operation and workload distribution. • Motivate and support team members to meet individual and team targets. • Conduct regular team meetings, briefings, and performance check-ins. • Identify areas of improvement and develop action plans. • Provide constructive feedback and conduct performance reviews. • Ensure adherence to company policies, standards, and procedures. • Provide clear instructions, updates, and communication. • Identify operational issues and implement effective solutions. • Handle escalation and support team members in complex situations. • Maintain accurate documentation and reports on team performance. • Monitor attendance, scheduling, and resource allocation.