General Virtual Assistant
Results CX
• Managed inbound and outbound calls focused on sales, renewals, and customer retention • Consistently met performance targets for conversion, revenue, and customer satisfaction • Handled objections effectively while maintaining accurate CRM documentation
Everise
• Assisted members and providers with billing, claims, and coverage inquiries • Ensured compliance with healthcare regulations and data privacy standards (HIPAA) • Improved first-call resolution through clear communication and accurate documentatio
Digital Room LLC
• Processed customer orders and managed customization requests for print products • Coordinated with internal teams to ensure order accuracy and timely fulfillment • Provided order tracking and updates to enhance customer experience
Change Healthcare
• Coordinated with healthcare providers to retrieve medical records efficiently • Maintained compliance with HIPAA and data privacy regulations • Tracked and documented retrieval activities with high accuracy
One Health Direct
• Conducted outbound calls to qualify leads and identify sales opportunities • Scheduled appointments to support sales pipeline growth • Maintained CRM records and consistent follow-up tracking